Implicit Unveils AI Platform for Smarter Customer Support
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Slice of Technology Team
03/19/2025
Key Highlights:
- Implicit Knowledge: AI chatbot replicates expert technician support.
- Implicit Support: AI co-pilot transforms agents into product experts.
- Addresses six major customer support challenges, from ambiguous queries to outdated knowledge bases.
- Proprietary AI technology: Uses knowledge graphs, GraphRAG, and chain-of-thought reasoning.
- Backed by top investors: Over $18M in funding from M12, Google, and others.
Source: Business Wire
Quotes
“ “Product expertise is mission-critical to excellent customer service for companies with complex, interconnected products, and yet it remains one of the most challenging capabilities to deliver efficiently.” ”
John Kanarowski, CEO at Implicit
Why This Matters:
Customer support for complex products has long struggled with ambiguous queries, outdated knowledge bases, and evolving product ecosystems. Implicit’s AI-driven platform addresses these challenges head-on, enabling businesses to enhance self-service capabilities, reduce support costs, and improve resolution accuracy. With major enterprises already onboard and backed by leading investors, Implicit is setting a new standard for AI-powered customer support.
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